Posted Apr 27

Retail Sales & Service Consultant

Bucks County, PA, United States Full Time

Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience.Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.

Product & service offerings include: XFINITY TV XFINITY Internet XFINITY Voice XFINITY Home Comcast Mobile

Core Responsibilities - Provide superior customer service with all customer interactions. - Deep understanding of XFINITY products and services; effectively inform and educate customers

Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives.

Understand XFINITY products capabilities and how they outperform the competition.- Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home and Comcast mobile requirements.

  • Position devices, mobile devices and 3rd party accessories as part of core product offering.
  • Set high standard by meeting or exceeding sales & customer satisfaction goals.
  • Support store operations including inventory, equipment transactions and payment activity.
  • Thrive in a fast paced, high-energy, rapidly changing environment.
  • Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.
  • Complies with all operational policies and procedures and Comcast code of conduct
  • Completes all courses in the training curriculum.
  • Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.
  • Require standing for extended periods of time servicing customers
  • Other duties and responsibilities as assigned.

Key Qualifications

  • High School Degree or Equivalent
  • Generally requires 1-3 years related experience; prefer consumer electronics/wireless/telecommunications retail sales experience
  • Must enjoy interacting with people
  • Committed to providing world class customer experience
  • Warm & engaging - ability to develop rapport quickly
  • Positive, “I can help you with that” attitude
  • Genuinely curious about customer needs
  • Solution orientated - Strong communication skills
  • Consultative selling approach
  • Passion for technology
  • Desire to learn
  • Ability to excel in dynamic environment

Compliance Comcast is an EEO/AA/Drug Free Workplace. Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

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