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Posted Apr 17
Sykes

Customer Service and Sales Representative

Langhorne, PA, United States Full Time
Salary: Hourly

Are ready to close the deal on some amazing possibilities? On our Call Center team, you’ll learn all about our customers’ wants, needs and interests before connecting them to products and solutions that make it all possible. At SYKES we put our customers first and strive to ensure each and every call provides a fantastic experience.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas

May be required to work in one or multiple queues/skill sets over various customer contact channels and utilize multiple screens and systems to find information and solve problems

Responsible for improving customer retention through programs and exemplary service provided to the customer

Utilizes mechanized systems to initiate and complete service orders and handle customer requests

Continually maintain working knowledge of all client products, services and promotions

  • Make recommendations according to customer's needs on features, accessories, upgrades and options

Utilize operational systems to process purchases of products and services

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

  • Administer system functions on all opening, closing, and balancing procedures to according to program guidelines
  • May sell and provision services, products, features, equipment and accessories
  • May be responsible for credit/inbound, activations, customer service, sales, fraud protection, and other duties as required

TRAINING:

  • Paid classroom training
  • Paid on-the-job training
  • On-going coaching and development

JOB REQUIREMENTS:

  • Job assignments may require day, evening, weekend or holiday hours. Overtime may be required
  • One year customer service work experience preferred. Excellent communication and computer skills

SYKES offers you:

  • Health/medical benefits
  • Performance incentives
  • Paid training
  • Career advancement opportunities / Promotion from within
  • 401K
  • Fun team environment

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